Quality Policy
1.0 – Company’s Vision
BEING THE FIRST CHOICE for our customers, business partners, investors, future employees, and other stakeholders is the long-term Vision we pursue.
FUCHS LUBRIFICANTES, Unip. Lda. aims to be innovative and specialized in its activity, generating value for the customer, reducing the complexity of its range, and gradually increasing the awareness of its brand among its customers and public in general.
Sustained growth and its optimal integration into the group's European strategy will contribute to achieving these goals.
2.0 – Company’s Mission
ACT GLOBAL is our Mission and serves as a cover for the elements of culture, brand, and strategy, being the premise of the development that we aim for the FUCHS Group.
We want a:
Customer-focused organization
Global view and profitable growth
Hierarchy-free communication and open feedback culture
The FUCHS Mission is based on 6 strategic pillars:
Global Strength – we operate on a global scale, providing on-site lubricant expertise wherever our customers are.
Customer and Market Focus – through market segmentation, we will further increase our close relationship with customers, providing greater added value to their businesses and creating cross-selling opportunities for our business.
Technological Leadership – We consider innovation a determining factor of our competitiveness to strengthen the relationship with our customers beyond lubricants, so we will increase our capacity for innovation throughout the process chain, from product development to the delivery of a finished product.
Operational Excellence – we will increase the robustness of our supply chain, as well as improve the reliability and availability of our existing plant base.
People and Organization – To achieve our strategic objectives we must optimize the potential of our people and rely on a strong organization.
Sustainability – We will make sustainability an integral part of the FUCHS2025 Strategy.
3.0 - Positioning and Values
Positioning “MOVING YOUR WORLD”
We provide efficient lubrication solutions and we do it in an unconditionally reliable way.
This is how we move the world of our customers forward.
This is what sets us apart.
It is based on 5 core values:
Trust - Trust is the basis of our self-understanding.
Creating Value – We provide our customers with the leading technology and first-class service. We were able to identify and create added value (FUCHS Value Added). We provide space for innovation and new approaches. We act as entrepreneurs in the company. We delegate responsibility to our employees and take their words seriously.
Respect – We acknowledge our responsibility towards our various stakeholders, society, and the environment. We show appreciation and recognition. We act with fairness towards our partners and employees. We foster an open-minded discussion culture.
Reliability – We walk the talk. We are committed to technological leadership. We maintain a consistent track record of performance. We act in a responsive and transparent way.
Integrity – We believe in a high level of ethics and adhere to our own Code of Conduct.
4.0 - Quality Policy
FUCHS LUBRIFICANTES, Unip. Lda aims to protect, retain, and develop trade with its customers through a Commitment to Quality and Continuous Product Improvement and Quality of Customer Service.
We implement specific plans for continuous improvement actions in all our processes and services to reduce costs, minimize waste and increase the Quality of all products and services provided to our customers.
Good Safety, Hygiene and Occupational Health and Environment practices are used both to minimize potential hazards to workers and to ensure product safety. We have a duty to respect and protect the environment in all our work practices.
As a professional and responsible company, FUCHS LUBRIFICANTES, Unip. Lda. aims to comply with all regulatory, statutory, and legal requirements.
In partnership with our customers, potential customers, suppliers, and partners, we develop new products and improve the performance and Quality of existing products to meet or exceed your needs.
Quality objectives are set at the relevant roles and levels within the company. When defining objectives, corporate objectives, current and future needs, markets served, outputs of management reviews, current performance of products and processes, and levels of satisfaction of all relevant stakeholders are considered.
These goals are measurable and revised as needed at quarterly intervals: a full review is conducted once a year.
Performance related to the goal objectives is communicated to all staff within the company, through information panels and regular meetings.
Our goal is to achieve excellence in Quality of all our services to customers and other relevant stakeholders.
Just as a team, and embracing this policy, we will be able to achieve our stated Mission and deliver Excellence in Total Quality.
This Quality Policy is reviewed annually.
Important information for our customers
No data - no market.
The most important objectives of REACH are the improved protection of human health and the environment from the risks associated with chemical substances. At the same time, the intention is to strengthen the competitiveness with the EU.
FUCHS fully supports these objectives and is actively engaged in implementing the regulations. In close cooperation with our suppliers, our experts ensured that all the substances contained in our products were pre-registered before the December 1, 2008 deadline.
The first milestone in the implementation of REACH was thus achieved: FUCHS products will still be available in the future and to the same quality. We will undertake all that is necessary to register our substances and raw materials. For this we will gather precise information concerning the use and application of our products from you, our customers and this registration-relevant information can then be used by us and our suppliers.
Ensuring the conformity of our products with all legislative demands involves considerable effort for our company and we are thus assuming our responsibility for human health, occupational safety and the environment. You will therefore continue to profit from our safe products in the future.
You need more information?
Please get in contact with us: laboratorio@fuchs.pt